Legal
Privacy Policy
Your privacy is as important to us as the craft behind every garment. Here is exactly how your data is handled.
Last updated: July 2026
“We keep things straightforward — because you deserve to know exactly how your data is handled.”
This Privacy Policy is published by Zuvaki, having its registered address at Adambazar, Angamaly, Kerala, India. It explains what personal information we collect when you visit our website or place an order, how we use it, and what rights you have in relation to it. By using our site or services, you consent to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you place an order or create an account: your full name, email address, phone number, shipping and billing address, and order details including product selections and size.
Information Collected Automatically
Device and browser information, IP address, pages visited, products viewed, and interaction patterns — used for security, fraud prevention, and improving our platform.
Payment Information
All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not collect, process, or store raw card numbers, CVV codes, net banking credentials, or any sensitive banking information on our servers. Razorpay handles all payment data securely. We only receive a payment confirmation identifier (transaction ID) for order verification and record-keeping.
How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Contractual necessity |
| Sending order confirmations and shipping updates | Contractual necessity |
| Responding to customer support queries | Legitimate interest |
| Fraud detection and prevention | Legitimate interest / Legal obligation |
| Improving our website and product offerings | Legitimate interest |
| Sending promotional offers (only with your consent) | Consent |
| Complying with legal obligations | Legal obligation |
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
All data transmissions are protected using SSL encryption. Access to personal information is restricted to authorised personnel only.
While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to keep your account credentials private.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law — for example, tax and accounting regulations.
Order records are typically retained for a period of 3 years from the date of purchase.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To make a request, email us at [email protected].
You may withdraw consent for marketing communications at any time by clicking ‘Unsubscribe’ in any email or by contacting us directly.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
If we become aware that we have inadvertently collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Questions about this policy? Reach us at [email protected].
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are as follows:
The Grievance Officer shall acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt.