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Cancellation, Return & Refund
Every piece is produced to order. Return requests are reviewed individually — with the same care that went into making the garment.
Last updated: May 2026
Important Notice
Every piece is produced to order. That shapes how returns work.
All Zuvaki products are made-to-order — production begins immediately after your payment is confirmed. Because your item is produced on demand, we do not support automatic or self-service returns. Each request is reviewed individually by our team and resolved through direct conversation — not an automated queue.
Order Cancellations
Before dispatch: If you wish to cancel, you must contact us within 24 hours of placing your order. Once production has commenced, cancellation may not be possible and we reserve the right to decline the request.
After dispatch: Orders that have already been dispatched cannot be cancelled. If delivery is refused, the order will be treated as a return and evaluated under our standard return process.
When Returns Are Considered
A return or refund may be approved in the following situations:
The product has a manufacturing defect — e.g., stitching errors or fabric damage present on arrival.
The item received is materially different from what was ordered — e.g., wrong design or colour as confirmed in your order summary.
The product arrived in damaged condition due to transit mishandling.
Not Eligible for Return
Minor colour variations due to screen calibration or ambient lighting differences.
Items that have been worn, washed, or altered after delivery.
Size-related concerns where the correct size per our size chart was ordered and confirmed.
Change of mind after the order is placed or delivered.
How to Raise a Request
Contact us within 48 hours of delivery
Reach out via phone/WhatsApp at +91 85908 08158 or email [email protected] within 48 hours of confirmed delivery. Requests raised after this window will not be entertained except under exceptional circumstances at our sole discretion.
Share your order details
Provide your Order ID, clear photographs or a short video showing the defect or damage, and a brief description of the issue. The more clearly you document it, the faster we can help.
We review your request
Our team will manually evaluate your request against our return eligibility criteria. You will receive a decision via email or WhatsApp within 2–3 business days.
Refund or exchange processed
If approved, a refund will be credited to your original payment source within 5–7 working days, or an exchange item will be manufactured fresh and dispatched within the standard 10–15 business day production window.
Refund Timelines
Approved refunds are credited back to the original payment source. All refund transactions are processed through Razorpay and are subject to their processing schedules.
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 working days |
| UPI | 5–7 working days |
| Net Banking / Wallet | 5–7 working days |
| Bank account (if original method unavailable) | 7–10 working days |
Need to raise a request? Contact our team or reach us via phone/WhatsApp at +91 85908 08158.